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HONG KONG Warranty Registration

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Worldwide Warranty Registration

ARENA Scientific Corporation- Manufacturer of computer components provides the following Consumer Warranty policies as described below.

Important: ARENA Scientific strongly suggests that consumers first contact the original retailer for warranty information. This is because local/regional warranties may override some or all of the ARENA Scientific warranty terms. Sending your products directly to ARENA Scientific may also incur additional handling and freight charges.

ARENA Scientific provides:

PC Products	1-Year Limited Warranty
CE Products	1-Year Limited Warranty

(for other ARENA Scientific products, please contact an ARENA Scientific Representative)

　

The starting date of the warranty period begins with the purchase date that is based on a proof-of-purchase (receipt or invoice). If proof-of-purchase is not available, the starting date of the warranty can be estimated from the serial number on the product (which will indicate a production date).

　

The warranty is void if:

	The product has become defective after warranty expiration.
	The product or component identification labels (i.e. serial numbers) have been removed/altered or have deteriorated beyond recognition.

The warranty services are not provided if the product had been:

	misused/abused by the customer (negligence)
	subjected to unauthorized disassembly/modification
	placed in an unsuitable physical or operating environment
	improperly maintained by the customer
	damaged by an accident or other circumstances for which ARENA Scientific is not responsible.
	damaged by a natural disaster such as a lighting strike, flood, earthquake, etc. or other natural circumstances (i.e. pet, insect or rodent damage)

ARENA Scientific reserves the exclusive right to determine the ultimate cause of product failure.

　

Any product returned to ARENA Scientific for servicing must have an RMA number assigned. See "Submitting your part for service" below to learn how to obtain an RMA number.

Any defective products that are returned without a valid RMA number will not be accepted; they will be returned to the customer at the customer's expense.

　

ARENA Scientific will charge the customer if:

	The product is repaired after expiration of the warranty.
	A "No Trouble Found" (NTF) status is determined after the product is tested/calibrated and the warranty period has expired (after warranty expiration only).

ARENA Scientific guarantees its repair work for 3 months. A second reoccurrence of the SAME problem will be serviced free of charge within a 3 month period after the first repair unless voided by one of the conditions listed in item #3 above.

　

Before sending a part to ARENA Scientific for servicing, customers must first register their part with an ARENA Scientific RMA (Return Merchandise Authorization) number. An RMA number is only an authorization for allowing a product to be received by ARENA Scientific. Repair or replacement of the product is not guaranteed until the product and warranty has been examined by ARENA Scientific. To register for an RMA number, please use the RMA Form on the ARENA Scientific website:
1.	Go to -> Warranty -> Download the RMA Form and then send back to rma
2.	Along with your Name, Telephone and E-Mail address, make sure you enter "RMA Request" in the "Title" field. Also fill in an accurate description of your problem in the "Problem description" field along with the Serial Number and Model Name of your product.
3.	Wait for an ARENA Scientific representative to contact you. The representative will assign an RMA number for you if your part qualifies for service. The representative will also explain any costs you will incur.
4.	Once an RMA number is assigned, the ARENA Scientific representative will instruct you as to how to deliver your product to ARENA Scientific for servicing.